Servers/Systems, Touch Media Center PCs Standard Warranties
Touch iForceฎ Servers and
Touch Systems are covered by a Touch Standard 3-Year Limited Warranty.
Touch Select (formerly known as 'A Series') Systems are covered by a Touch Standard 1-Year Limited
Touch Hi-Fi PCs and Media Center PCs built using small form factor (SFF)
cases are covered by a Touch Standard 1-Year Limited Warranty;
Touch Media Center PCs built using non-SFF cases are covered by a Touch
Standard 3-Year Limited Warranty.
The system warranty covers the system unit with standard components such as
power supply, CPU, RAM, optical drive(s), hard drive(s), network card,
modem, sound card and video card. Special-ordered internal components such
as SCSI or RAID controllers, tape drives, special SCSI hard drives DVD-RAM
drives and ALL external components including keyboard, mouse and speakers
are covered under the original manufacturer's warranty, which may be longer
or shorter in duration than the system warranty.
All these items must be included on the same invoice as your Touch
Hi-Fi PC/Media Center PC/Server/System to
qualify for the appropriate terms of warranty coverage.
Touch Systems With
Optional Onsite Warranties
Effective April 7,
2006, the Touch Systems
Optional Onsite Warranty Program will be available for Touch Select Systems
Please consult a
participating Touch Reseller for complete details and
availability of warranty packages.
Touch Notebooks Standard Warranty
Notebooks are covered by a Touch Standard 1-Year Limited Warranty.
Touch Notebooks With Express Warranty &
Owners of new Touch Notebooks (i.e. bought on or after March 08,
2004), may call CSL at 1-866-888-3656 for toll-free support (in
English and French) or service
Technical Support HelpDesk
Hours of Operation are:
9:00am - 9:00pm EST
Sat: 10:00am - 6:00pm EST
Closed Sundays and Statutory
To verify the appropriate warranty terms and coverage, end-users must
provide technical support staff with their notebook's serial numbers.
Technical support staff will first assess the notebook problem over the
phone with the end-user to determine whether it is hardware- or software-
All support calls will be logged into the
database for recording purposes and future followup.
End-users may be required to reload or restore their notebook's operating
software to manufacturers' factory settings to eliminate any possibility
of virus infections, incorrectly installed drivers or operating
software-corrupted scenarios before any RMA (Return Merchandise
Authorization) Number can be issued. It is the
responsibility of the end-user to backup data prior to asking for
any support or shipping the notebook for warranty repair(s)/servicing.
Please consult a participating Touch Notebook Reseller for complete
details on the Touch Notebook Express Warranty Program.
upon receiving your Touch System, Media Center PC, iForceฎ Server or Notebook you find that it does not work or is
missing parts, please contact your dealer at once. ALWAYS
keep all the original packing materials and invoices.
your Touch Reseller for more details.
All logos and trademarks used are the property of
their respective owners.
Top of Page